Returns & Exchanges
At Artisan, we take pride in the quality of our handcrafted gourmet goods and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a dedicated resolution process for any products that arrive damaged or do not meet our freshness standards.
Inspection and Documentation
Upon delivery, please inspect your artisanal products immediately and take clear photographs of any damage or quality concerns.
Contact Our Support Team
Email our concierge team within 48 hours of receipt with your order number and the documentation gathered during your inspection.
Review and Assessment
Our culinary quality team will review your claim within 1 business day to determine the best resolution, such as a replacement or credit.
Resolution Fulfillment
Once approved, a fresh replacement will be expedited to your address or a full refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing