Frequently Asked Questions
Everything you need to know about our handcrafted gourmet selections.
How do you ensure the freshness of my order during shipping?
We use temperature-controlled packaging and thermal liners to ensure all perishable goods remain at the optimal temperature from our kitchen to your doorstep.
Where are your ingredients sourced?
At Artisan, we prioritize small-batch producers. 90% of our ingredients are sourced from organic local farms that practice sustainable agriculture.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, we have a dedicated range of gluten-free, vegan, and nut-free products. You can filter our collections by dietary preference to find the perfect fit for your needs.
How long will my Artisan products stay fresh?
Each product comes with a specific 'best by' date on the label. Generally, our fresh baked goods are best enjoyed within 3-5 days, while our preserved pantry items last up to 6 months.
Can I track my delivery in real-time?
Certainly. Once your order is dispatched, you will receive an email with a tracking link and SMS updates to monitor your delivery progress.